Twitter moves against 'troll' behaviour that 'distorts and detracts' from conversation


At present, Twitter uses human review processes, policies and machine learning to determine how tweets are organized and presented in "communal" places like search and conversations. "Behavioral signals" that could lead you to being hidden include, but are not limited to, not confirming your email address, signing up for multiple accounts at the same time, repeatedly tweeting at or mentioning accounts that don't follow you, and/or engaging in other behavior that "might indicate a coordinated attack".

Much like your average unfiltered commenting platform, Twitter abuse problems have seemed to slowly devolve.

Twitter says it also looks at how accounts are connected to those that do violate rules and how they interact with each other. According to the company, this method will help it to identify and demote disruptive content that appears in conversations and search results. But complaints have continued under Dorsey's leadership, and in March, the company made a decision to seek outside help, issuing a request for proposals for academics and NGOs to help it come up with ways to measure and promote healthy conversations.

"We want to take the burden of the work off the people receiving the abuse or the harassment", Dorsey said in a briefing with reporters.

To better manage trolls on its platform, Twitter says it's beginning to analyze the unique behavior of individual accounts. The tweets will still be available if users select "Show more replies" or choose to see everything in search.

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Here's how it'll work: Twitter is using an array of data to rearrange how users see replies to conversations and search results.

Early tests conducted, according to Twitter was very successful as it showed a reduction in the number of abuse reports filed by users.

"Now, we're tackling issues of behaviours that distort and detract from the public conversation in those areas by integrating new behavioural signals into how tweets are presented", Twitter said. That means fewer people are seeing Tweets that disrupt their experience on Twitter.

Twitter executives Harvey and Gascam said that the initiative is part of an ongoing attempt "to improve the health of the public conversation on Twitter".

It said it had deleted or added warnings to about 29 million posts that had broken its rules on hate speech, graphic violence, terrorism and sex, during the first three months of the year. We'll continue to be open and honest about the mistakes we make and the progress we are making.