Californian authorities report deluge of false alarm calls from Apple facility


Sacramento's KOVR-TV reports that emergency dispatchers at the Elk Grove police and Sacramento County sheriff's offices there have been flooded by 1,600 911 calls that apparently are coming from an Apple fix and refurbishing center nearby.

Apple said: "We're aware of 911 calls originating from our Elk Grove fix and refurbishment facility".

Dispatchers told CBS News that they hear people talking about Apple devices, maintenance, and repairs, whenever they answer one of these calls, but it's unclear how these calls are being triggered so far.

An Apple fix facility is causing trouble in Elk Grove and Sacramento County in California for making too many accidental 911 calls. Apple is clearly taking the problem seriously and working to address the issue, but with 20 911 calls going through a day from an Apple fix center and the calls happening since October, it's questionable as to exactly how seriously the company is committed to addressing this issue.

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Apple told the TV station it's investigating the issue and vows to resolve it. For the iPhone 7 and earlier, the feature is activated by pressing an iPhone's lock/power button five times quickly. Although for some, these features are life-saving, they are also a fatigue for many.

Since Jan. 1, Hampton said, the sheriff's communication center has received 47 uninitialized 911 calls and has been able to document that 30 of those came from the Apple facility. You would think that a tech would turn the phone off before starting to work on it, but maybe not. The mass number of accidental calls can be attributed to a fix and refurbishing center.

It's estimated that the technicians are making at least twenty accidental calls per day by triggering the Emergency SOS while testing an iPhone's functionality. With just a touch of a button, SOS comes on and 911 is called. Follow him on Twitter and Facebook. For the iPhone 8, iPhone 8 Plus, and iPhone X, users will simply have to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.

TechJuice for Browser: Get breaking news notifications on your browser. On the Watch, you can disable it via the Watch app on your phone by going to Settings Emergency SOS and tapping the Hold to Auto-Call slider.