Orders 166 phones and claims refund


Sensing that his plan could be executing easily, Chopra then began ordering expensive mobile phones from the online portal - placing orders from handsets manufactured by companies like Apple, Samsung and OnePlus - and then cooking up some excuse to demand a refund.

Shivam managed to carry out the pre-meditated theft by procuring nearly 150 SIM cards under fake identities from a local telecom store owner and created more than 50 email IDs using those numbers.

Deputy Commissioner of Police Milind Dumbere said that Chopra exploited the company's customer satisfaction policy.

From each purchase, Chopra made a two-fold profit- once by receiving the refund and later by selling the phone without its box and documents. The man was finally arrested by Delhi police on Tuesday.

As per the police, the accused, identified as Shivam Chopra, bought over 166 expensive mobile phones via the online e-commerce store Amazon and consequently demanded refunds claiming he had received an empty box.

The police claimed that accused made orders from different locations near his locality.

The bluffmasters came under police net after one Syed Ishaq, 36, filed a complaint on behalf of Amazon Seller Services Private Limited.

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Now, he used to order another smartphone with the gift voucher, and sell off the handset received earlier to black markets such as Gaffar area in North-West Delhi, or at Olx/Quikr portals.

The 21-year-old bought over 166 expensive mobile phones from the online stores and got refunds of lakhs of rupees.

There have been other cases where customers have allegedly replaced the items ordered with similar products of poor quality.

Police sources said that all delivery addresses given by Chopra were of places around his actual Tri Nagar residence.

Once the modus operandi and name became clear, the company registered a case with Shalimar Bagh police station in north-west Delhi.

The accused was then identified with the help of Amazon's delivery persons, and the locals and by tracing the multiple numbers that were used to place the orders and Shivam was arrested on October 6.